# The Electricity (Standards of Performance) Regulations 2015, Regulation 5: Supply restoration: normal conditions

Extent: E+W+S

(1) This paragraph applies to a relevant electricity distributor where the supply to a customer’s premises is interrupted as a result of a failure of, fault in or damage to that distributor’s distribution system (except where regulation 11 applies).
(2) Where paragraph (1) applies, that distributor must, except in any of the circumstances described in paragraph (3), pay the prescribed sum to the customer—
(a) where the supply is not restored to the customer’s premises within the relevant period; and
(b) in respect of each succeeding period of 12 hours upon the expiry of which the supply is not restored.
(3) The circumstances described in this paragraph are—
(a) each of the circumstances described in regulation 6 and regulation 9; and
(b) where the supply to the customer’s premises is interrupted as a result of a failure of, fault in or damage to the relevant electricity distributor’s distribution system resulting from category 1 or 2 severe weather conditions.

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Source: https://www.legislation.gov.uk/uksi/2015/699/regulation/5 (the official version)
Page: https://openlegislation.uk/electricity-standards-of-performance-regulations-2015/regulation-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.