{
  "url": "https://openlegislation.uk/electronic-communications-and-wireless-telegraphy-regulations-2011/schedule-1/paragraph-28",
  "json_url": "https://openlegislation.uk/electronic-communications-and-wireless-telegraphy-regulations-2011/schedule-1/paragraph-28.json",
  "legislation": "uksi/2011/1210",
  "legislation_title": "The Electronic Communications and Wireless Telegraphy Regulations 2011",
  "legislation_url": "https://openlegislation.uk/electronic-communications-and-wireless-telegraphy-regulations-2011",
  "path": "schedule/1/paragraph/28",
  "kind": "paragraph",
  "number": "28",
  "heading": null,
  "text": "In section 52 (customer interests)—\n(a) in subsection (2)(a) after “customers” insert “ , where the complaint relates to contractual conditions, or to the performance of a contract for the supply of an electronic communications network or service ”,\n(b) in subsection (2)(b) after “customers” insert “ , where the complaint relates to contractual conditions, or to the performance of a contract for the supply of an electronic communications network or service ”,\n(c) after subsection (2)(c) insert—\n“(ca) the payment of compensation to a person in respect of delay in porting a number to another public communications provider, or abuse of the process for porting a number;”, and\n(d) in subsection (3)(a), after “transparent” insert “ , non-discriminatory ”.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2011/1210/schedule/1/paragraph/28",
    "retrieved_at": "2026-10-29T02:07:47.179376+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}