# The Electronic Communications and Wireless Telegraphy Regulations 2011, Paragraph 28


In section 52 (customer interests)—
(a) in subsection (2)(a) after “customers” insert “ , where the complaint relates to contractual conditions, or to the performance of a contract for the supply of an electronic communications network or service ”,
(b) in subsection (2)(b) after “customers” insert “ , where the complaint relates to contractual conditions, or to the performance of a contract for the supply of an electronic communications network or service ”,
(c) after subsection (2)(c) insert—
“(ca) the payment of compensation to a person in respect of delay in porting a number to another public communications provider, or abuse of the process for porting a number;”, and
(d) in subsection (3)(a), after “transparent” insert “ , non-discriminatory ”.

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Source: https://www.legislation.gov.uk/uksi/2011/1210/schedule/1/paragraph/28 (the official version)
Page: https://openlegislation.uk/electronic-communications-and-wireless-telegraphy-regulations-2011/schedule-1/paragraph-28
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.