# Energy Act 2023, Paragraph 62: Complaints handling and redress schemes

Extent: E+W+S+N.I.

The regulations may provide for Part 2 of the Consumers, Estate Agents and Redress Act 2007 (complaints handling and redress schemes)—
(a) to apply in relation to heat network consumers in England, Wales or Scotland as it applies in relation to gas or electricity consumers, with such modifications as appear to the Secretary of State to be appropriate;
(b) to apply in relation to relevant persons in England, Wales or Scotland as it applies in relation to regulated providers within the meaning of that Part, with such modifications as appear to the Secretary of State to be appropriate.

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Source: https://www.legislation.gov.uk/ukpga/2023/52/schedule/18/paragraph/62 (the official version)
Page: https://openlegislation.uk/energy-act-2023/schedule-18/paragraph-62
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.