{
  "url": "https://openlegislation.uk/energy-bill-relief-scheme-regulations-2022/regulation-19",
  "json_url": "https://openlegislation.uk/energy-bill-relief-scheme-regulations-2022/regulation-19.json",
  "legislation": "uksi/2022/1100",
  "legislation_title": "The Energy Bill Relief Scheme Regulations 2022",
  "legislation_url": "https://openlegislation.uk/energy-bill-relief-scheme-regulations-2022",
  "path": "regulation/19",
  "kind": "regulation",
  "number": "19",
  "heading": "Duty of suppliers to provide the discount",
  "text": "(1) A supplier must, in respect of each supply contract—\n(a) determine the base discount and the discount for any period in respect of that contract;\n(b) reduce the supply price under each supply contract by the discount;\n(c) reduce the amount charged to the customer in respect of supply in any billing period by an amount calculated as the billed supply quantity multiplied by the discount;\n(d) for each billing period, inform the customer in, or within 15 days of issuing, its invoice or other statement of account in relation to the supply contract in respect of that period, of—\n(i) the amount of the discount;\n(ii) the discounted supply price;\n(iii) the amount by which its charges for supply in the billing period have been reduced by applying the discount, or the basis on which that amount can be determined.\n(2) In relation to a flexible price contract the information provided by the supplier under paragraph (1)(d) must include an explanation of how the reference wholesale price for the relevant billing period has been calculated.\n(3) Where a supplier adjusts its charges to a customer in consequence of energy reconciliation in respect of any period, the adjustment must be made on the basis of the discounted supply price applicable to such period.\n(3A) Subject to the exceptions in paragraph (3B), the duties in paragraphs (1) and (3) (the “discount duties”) do not apply to a supplier on and after the date (the “discount duties end date”) which is the later of—\n(a) the reconciliation run-off date in respect of that supplier, or\n(b) the date the Energy Bill Relief Scheme and Energy Bills Discount Scheme (Amendment) Regulations 2025 come into force.\n(3B) The discount duties continue to apply to a supplier on and after the discount duties end date in relation to energy—\n(a) in respect of which the supplier has billed the customer before the discount duties end date,\n(b) supplied in a billing period in respect of which the supplier has not billed the customer before the discount duties end date, or\n(c) in respect of which unreasonable delay or other failure by the supplier has led to it not billing the customer for the energy accurately or at all before the discount duties end date.\n(4) In respect of the period from the scheme commencement date to the scheme introduction date, a supplier must, no later than 45 days after the scheme introduction date—\n(a) determine the amount by which its charges to a customer for energy supplied in that period are to be reduced by the application of the discount;\n(b) where it has issued an invoice or statement of account to the customer in respect of any such charges, revise such invoice or statement or issue a credit note to reflect such reduction in charges;\n(c) where the customer has paid any amount in respect of such charges, credit to the customer’s account the amount by which such payment exceeds what was payable on the basis of the discounted supply price, or at the customer’s request reimburse such amount to the customer.\n(5) A supplier must ensure that—\n(a) the amounts which are the subject of arrangements it makes with or requirements it imposes on any customer in connection with the payment (or assurance of payment) or collection of charges under a supply contract, are amounts calculated by reference to the discounted supply price;\n(b) where a customer takes its supply through a prepayment meter, the prepayment meter is set or reset, or other arrangements are made, as soon as reasonably practicable after the scheme introduction date, to ensure that the amounts paid by the customer over the scheme period reflect charges at the discounted supply price for supply in the scheme period.\n(6) Arrangements referred to in paragraph (5)(a) include (without limitation) arrangements for advance payment, payment by direct debit, payment by instalments, security or credit cover for payment.",
  "extent": "E+W+S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Reg. 19(3A)(3B) inserted (13.3.2025) by The Energy Bill Relief Scheme and Energy Bills Discount Scheme (Amendment) Regulations 2025 (S.I. 2025/204), regs. 1(1), 3"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 19 in force at 1.11.2022, see reg. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2022/1100/regulation/19",
    "retrieved_at": "2026-10-28T21:54:30.826970+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}