# The Energy Bills Discount Scheme Pass-through Requirement (Heat Suppliers) Regulations 2023, Regulation 4: Provision of information to end users


(1) Within 30 days beginning with the day on which an intermediary is provided with a scheme benefit (or within 30 days beginning with the day on which these Regulations come into force, whichever is the later), the intermediary must notify each of its end users in writing that it has been provided with a scheme benefit.
(2) The notice must specify—
(a) the amount of the scheme benefit and (if appropriate) any SRE adjustment;
(b) the billing period in respect of which the scheme benefit and (if appropriate) any SRE adjustment has been provided;
(c) details of the pass-through requirement;
(d) when and how the intermediary will effect the pass-through;
(e) details of how the end user may resolve any dispute with the intermediary about how the intermediary has complied with the pass-through requirement, including how the intermediary has calculated the pass-through amount;
(f) that a domestic end user or microbusiness end user may make a complaint to the Energy Ombudsman (in connection with a scheme benefit or SRE adjustment provided in England and Wales or Scotland) or the General Consumer Council (in connection with a scheme benefit or SRE adjustment provided in Northern Ireland) (as appropriate) on any of the following grounds—
(i) the intermediary has not notified the end user in writing that the intermediary has been provided with a scheme benefit or SRE adjustment;
(ii) the intermediary has not notified the end user in writing of when and how it will effect the pass-through;
(iii) the intermediary has not effected the pass-through within the timeframe specified in regulation 5;
(iv) the intermediary has not otherwise complied with the pass-through requirement;
(g) that if the pass-through amount to which an end user is entitled under these Regulations is not provided to the end user, it is entitled to recover it from the intermediary as a civil debt pursuant to regulation 8.
(3) An intermediary has complied with the notification requirements in this regulation if and to the extent it has taken reasonable steps to notify an end user but is unable to do so.
(4) In this regulation—
“domestic end user”, in relation to an intermediary, means an end user who purchases heating or hot water for domestic use from the intermediary; and
“microbusiness end user”, in relation to an intermediary, means an end user who purchases heating or hot water from the intermediary for use in a business which employs fewer than 10 employees and has an annual turnover or balance sheet total no greater than £2 million.

---
Source: https://www.legislation.gov.uk/uksi/2023/455/regulation/4 (the official version)
Page: https://openlegislation.uk/energy-bills-discount-scheme-pass-through-requirement-heat-suppliers-regulations-2023/regulation-4
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.