# The Energy Bills Discount Scheme Regulations 2023, Regulation 60: Increases in charges and other changes in relation to supply contracts

Extent: E+W+S

(1) A supplier must not, in respect of energy supplied under a supply contract, unreasonably—
(a) increase the rates at which it charges any amounts payable by the customer under the supply contract,
(b) expose a customer to any additional risk, or
(c) change any of the following so they are less favourable to the customer—
(i) the terms of the supply contract;
(ii) the terms on which the supplier offers to enter into supply contracts;
(iii) the process by which prices or charges payable under supply contracts are set;
(iv) the way in which the supplier exercises its rights under its supply contracts.
(2) For the purposes of determining whether a supplier has behaved unreasonably in doing any of the things referred to in paragraph (1)(a) to (c)—
(a) a supplier’s conduct is, in particular, unreasonable if, and to the extent that, the conduct, or the supplier’s ability to retain the customer as a customer while engaging in it, is facilitated by the existence or operation of the scheme;
(b) it is, in particular, reasonable for a supplier to increase its charges—
(i) to its customers collectively, by an amount that in aggregate does not exceed the efficiently incurred costs of complying with these Regulations;
(ii) to any customer, by an amount that does not exceed its fair and reasonable share of such efficiently incurred costs.

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Source: https://www.legislation.gov.uk/uksi/2023/453/regulation/60 (the official version)
Page: https://openlegislation.uk/energy-bills-discount-scheme-regulations-2023/regulation-60
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.