Division Customer holds an account

Identification of the customer (in particular from his account number)

Inputting of the item ordered (searching among 640 000 titles, including books, audio cassettes, audio CDs and CD-ROMs)

Inputting: once the item has been identified, the quantity, order date and customer reference are keyed in, and the inputting validated

• If other order lines have to be inputted, the operation is repeated

• The method of dispatching orders can be altered to suit the customer's wishes

If the work ordered is not in the database

• The item is inputted manually:

  the title, name of author, ISBN, publisher and supplier are given

Each order for a book automatically generates a ‘supplier’ order

Special software automatically transmits orders to suppliers who have the right equipment and are, hence, listed

Order forms are then printed automatically and sent by fax, mail or messenger to the suppliers concerned