# Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with ‘116’ (notified under document number C(2007) 5139) (Text with EEA relevance) (2007/698/EC), Annex

Extent: E+W+S+N.I.

List of numbers reserved for harmonised services of social value
Number
Service for which this number is reserved
Specific conditions attached to the right of use for this number
116000
Name of service:
Hotline for missing children
Description:
The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation.
Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide).
116111
Name of the service:
Child helplines
Description:
The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation.
Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.
116123
Name of the service:
Emotional support helplines
Description:
The service enables the caller to benefit from a genuine human relationship based on non-judgemental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide.
Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.

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Source: https://www.legislation.gov.uk/eudn/2007/698/annex (the official version)
Page: https://openlegislation.uk/eu-decision-2007-698/annex
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.