Article 11 Mediation procedure

A Toll Charger or an EETS Provider should request the relevant Conciliation Body to intervene in any dispute relating to their contractual relations or negotiations.

The Conciliation Body shall state within a period of 1 month following the receipt of a request for it to intervene whether all documents necessary for the mediation are in its possession.

The Conciliation Body shall issue its opinion on a dispute no later than 6 months after receipt of the request for it to intervene.

In order to facilitate its tasks, Member States shall empower the Conciliation Body to request relevant information from Toll Chargers, EETS Providers and any third parties active in the provision of EETS within the Member State concerned.

The national Conciliation Bodies shall exchange information about their work, guiding principles and practices.