Division 2.2 Integrated operations

The services shall be designed to operate in a robust, efficient and sustainable manner. The services shall provide their products with the technical properties and the timeliness specified for each of their products in the Copernicus portfolio.

The service design and their operations shall take appropriate precautions to minimise the unavailability of the service and its products, and the occurrences of late delivery with respect to the timeliness specified in the portfolio. Appropriate (automated) technical monitoring processes shall be put in place to detect anomalies as soon as possible.

The services shall provide a user support function, which shall provide at least full technical information on the service products and the processing leading into the meta-data associated to and delivered with each service product. A user help desk shall be available according to a schedule which is consistent with the timeliness of the service products themselves.

The entrusted entities shall support the coordination of their activities with the Commission, as well as amongst each other.