{
  "url": "https://openlegislation.uk/eu-decision-2018-620/annex-I/division-2/division-2.3",
  "json_url": "https://openlegislation.uk/eu-decision-2018-620/annex-I/division-2/division-2.3.json",
  "legislation": "eudn/2018/620",
  "legislation_title": "Commission Implementing Decision (EU) 2018/620 of 20 April 2018 on the technical specifications for the Copernicus service component pursuant to Regulation (EU) No 377/2014 of the European Parliament and of the Council (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-decision-2018-620",
  "path": "annex/I/division/2/division/2.3",
  "kind": "division",
  "number": "2.3",
  "heading": "Product and service quality management",
  "text": "The entrusted entities shall put in place appropriate internal processes to ensure the high level quality of the services. This shall address at least the verification of the technical properties of (all or a sampled subset of) the service products, including quantitative evaluation where appropriate, as well as gathering feedback on the satisfaction of users with the service products.\nBeyond the internal process, the services shall provide a set of performance level indicators to support monitoring at programme level [in accordance with section 4].",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudn/2018/620/annex/I/division/2/division/2.3",
    "retrieved_at": "2026-11-01T15:13:07.991242+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}