Division 2.4 Continuous service improvements

Based on the findings of the quality assurance function and on the user feedback, the services shall develop, validate and periodically implement process improvements to ameliorate the quality of their products and/or the satisfaction of their core users. The entrusted entities shall notify in advance the Commission before introducing changes to the operational products service production.

Changes which go beyond the routine process of product maintenance and the evolution already provided for in the respective delegation agreements between the Commission and entrusted entities will have to be agreed upon beforehand between the service operator and the Commission. This procedure shall involve the Member States.