# Commission Implementing Decision (EU) 2018/620 of 20 April 2018 on the technical specifications for the Copernicus service component pursuant to Regulation (EU) No 377/2014 of the European Parliament and of the Council (Text with EEA relevance), Division: Services providing routine products (land, climate change, maritime monitoring, atmosphere monitoring)

Extent: E+W+S+N.I.

ID
KPI
Proposed evaluation method
1
Quality and products completeness
Quality and completeness of the products
2
Product Timeliness
(where applicable)
Percentage of products available on time on the Copernicus Service dissemination portal, in line with pre-defined benchmarks for each product
3
Service availability
Percentage of time the Copernicus Service dissemination portal is available for the users (per month)
4
User satisfaction
(for assistance and services)
Result of the question ‘Overall, how satisfied are you with the Copernicus Service X? (1 = not satisfied, 4 = very satisfied)’, to be included in the annual user satisfaction survey of each Copernicus Service.
5
User uptake
A/number of registered users
B/number of active users (downloading or invoking products in the last 3 months)

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Source: https://www.legislation.gov.uk/eudn/2018/620/annex/I/division/4/division/1 (the official version)
Page: https://openlegislation.uk/eu-decision-2018-620/annex-I/division-4/division-1
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.