{
  "url": "https://openlegislation.uk/eu-decision-2018-620/annex-I/division-4/division-2",
  "json_url": "https://openlegislation.uk/eu-decision-2018-620/annex-I/division-4/division-2.json",
  "legislation": "eudn/2018/620",
  "legislation_title": "Commission Implementing Decision (EU) 2018/620 of 20 April 2018 on the technical specifications for the Copernicus service component pursuant to Regulation (EU) No 377/2014 of the European Parliament and of the Council (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-decision-2018-620",
  "path": "annex/I/division/4/division/2",
  "kind": "division",
  "number": null,
  "heading": "Services providing on-demand products (e.g. security, emergency)",
  "text": "ID\nKPI\nProposed evaluation method\n1\nQuality and products completeness\nQuality and completeness of the products\n2\nProduct Timeliness\n(where applicable)\nPercentage of products available on time on the Copernicus Service dissemination portal, in line with pre-defined benchmarks for each product\n3\nService availability\nPercentage of time the Copernicus Service dissemination portal is available for the users (per month)\n4\nUser satisfaction\n(for assistance and services)\nResult of the question ‘Overall, how satisfied are you with the Copernicus Service X? (1 = not satisfied, 4 = very satisfied)’, to be asked after each activation or to be included in an annual user satisfaction survey.\n5\nUser Uptake\nNumber of activations",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudn/2018/620/annex/I/division/4/division/2",
    "retrieved_at": "2026-11-01T15:13:07.991242+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}