Division 3 SERVICE ARCHITECTURE

The Border Surveillance component shall be divided in the following activity areas:

1. (a)

   Overall management of the delegated activities, including procurement, contract management, and reporting;

2. (b)

   Service management, including definition of needs, acquisition, quality assurance, and delivery of border surveillance services;

3. (c)

   Service evolution based on the evolving service needs of the users (border control authorities and Frontex);

4. (d)

   User up-taking and training, including all the necessary activities to train users as well as assessment of the usage level of each of the delivered services.

The Copernicus border surveillance services shall be deployed within the framework of the Frontex fusion services already in place in the Agency.

The following activities shall be mostly handled by Frontex, with support from contractors when required and include:

1. (a)

   Day to day operations and relations with users;

2. (b)

   Planning, ordering, acquisition and billing of products (EO and non-EO products);

3. (c)

   IT operations management, including incident and problem management;

4. (d)

   Quality assurance of products delivered;

5. (e)

   Implementing corrections and upgrades to the services;

6. (f)

   Monitoring of service delivery.

In support to the activities above, Frontex shall have Service Level Agreements with EUSC and EMSA, partly funded by Copernicus, for analysis of land and maritime areas, respectively.

The implementation of proof of concept and pre-operational projects can be used to test and validate new user requirements.