Division 3 SERVICE ARCHITECTURE

The service shall consist of the on-demand provision of geospatial information in support of decision making and operations during a crisis. The service shall be based on the acquisition, processing and analysis of satellite imagery and collateral information.

The products shall be a combination of standardized layers of information that respond to user needs. These layers can be grouped in different output formats, such as Maps, Geospatial Datasets (Vector and Raster data), and/or services accessible via web (web maps). The Users can select products from the SEA portfolio, as well as expressing their specific needs.

The service shall target 24h/7days availability and shall include ‘rapid response’ service.

The operations of the service shall include:

1. (a)

   running the Service Focal Point (SFP) for all SEA activations;

2. (b)

   Copernicus help-desk;

3. (c)

   product design;

4. (d)

   CSCDA data request/handling;

5. (e)

   guide contractor in products generation;

6. (f)

   in-house analysis and added-value, whenever appropriate, for all activations compliant with SATCEN governance;

7. (g)

   products validation and distribution;

8. (h)

   coordination with the Copernicus EMS Service;

9. (i)

   coordination with other Copernicus services relevant to External Action and CFSP/CSDP users;

10. (j)

    dissemination and policy implementation – taking into account user profiles and data sensitivity.

The service operations activities shall implement and operate all the processes for the SEA Service in accordance with the framework defined at Management and Coordination level.

The SEA Service Coordinator (SSC) shall be in charge of the following actions for each activation:

1. (a)

   estimate cost for a cost-benefit trade-off or impact assessment;

2. (b)

   handling sensitivity issues;

3. (c)

   incident and problem management;

4. (d)

   monitoring of service delivery.