Division 4.3.2 Tools supporting the Service Management

The monitoring of the CCN gateway infrastructure, applications and CCN queues is supported by the IBM® Tivoli Monitoring (Tivoli Monitoring) and IBM Tivoli Composite Application Manager (ITCAM) product family.

The CCN Tivoli Monitoring and Reporting service, based on IBM Tivoli Monitoring suite, provides the following functionalities:

• monitor the applications queues located on the CCN Gateways (WebSphere MQ);

• monitor the operating system status of the CCN Gateways;

• CPU usage, Disk space, Memory usage, Network usage, Processes;

• Out of Band HW monitoring;

• monitor the running processes of the CCN components located on the CCN Gateways;

• monitor the CCN Mail III infrastructure;

• provide to the CCN Tivoli users a view on the previous monitored information;

• generate pre-defined alerts on the previous monitored components;

• provide reports based on collected historical data (CCN Tivoli Data Warehouse);

• give information about the availability and performance of the CCN/CSI infrastructure over time, reporting important trends in a consistent and integrated manner.