Division 4.3.3 ICT Infrastructure Management and Operations

The Service Provider is called upon to install, operate, and maintain the CCN/CSI operational infrastructure so as to guarantee the agreed availability levels.

The CCN/CSI operational infrastructure is composed of the EuroDomain relay devices (CCN Gateways), security devices, customer premises router and telecommunications.

This service covers:

• Availability Management;

• Contingency Management;

• Application Configuration Data management;

• Security Management.

And also includes:

• the coordination of the moving of CCN/CSI equipment;

• the coordination of deployment of new sites;

• the capacity planning of the CCN infrastructure;

• follow-up of the above-requested activity during the monthly progress meeting. This meeting is QA'ed and consists of all contracting parties contributing to the CCN/CSI service;

• facilitation of ‘freeze’ requests. These can be requested only by authorized users to a DG TAXUD dedicated official;

• design, planning, deployment, operations, technical support & retirement of HW, OS and COTS;

• Network Services;

• HW& OS & COTS Services;

• Backup & Restore;

• Job Management Service;

• Production & Maintenance of ICT Infrastructure Management Related Plans i.e. ICT Infrastructure Plan, Availability Plan, Capacity Plan, Continuity Plan;

• Feasibility Studies linked to Infrastructure.