Division 5.2.3 SQI on the Notification Service
The Service Provider provides notifications services to the Service Requester.
There are two types of notifications, for Urgent Notifications and for Normal Notifications:
— URGENT NOTIFICATIONS (when there isn't enough time to notify the CCN/CSI community at least 7 calendar days in advance) — NORMAL NOTIFICATIONS (or planned interventions)
the notifications are disseminated to the appropriate audience at the latest, 2 hours after reception of an urgent notification request.
the notifications are disseminated to the appropriate audience at least one week (7 calendar days) before the interventions and a reminder is sent at least 24 hours before the events.
This indicator measures the respect of deadline for announcement (via mass mails) of scheduled unavailability.