Division Criterion 8 – Fitness for use

The product shall be suitable for its purpose.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion supported by at least one of the following documents:

• letter/document/statements issued by clients for a specific product, assuring that the product met their specifications and performs well in its intended application;

• detailed description of procedure of handling consumer complaints;

• documentation demonstrating the quality certification, in accordance with the standard ISO 9001, or equivalent

• documentation demonstrating the paper quality, in accordance with the standard EN ISO/IEC 17050-1, which provides general criteria for suppliers’ declaration of conformity with standards.