Division Criterion 3 – Reparability and commercial guarantee

1. (a)

   Design for repair:

   1. (i)

      the following spare parts of electronic displays shall be accessible and exchangeable by the use of commercially available tools (i.e. all tools except proprietary tools, e.g. screwdriver, spatula, pliers, or tweezers):

      • screen assembly and LED backlight,

      • stands, and

      • power and control circuit boards;

   2. (ii)

      adhesives which need to be removed with heat or chemicals shall not be used to fix the back cover of the electronic display;

   3. (iii)

      casing parts are free of electronic assemblies which cannot be removed with use of commercially available tools.

2. (b)

   Repair manual: the applicant shall provide clear disassembly and repair instructions (e.g. hard or soft copy, video) and make them publicly available at no additional cost, to enable a non-destructive disassembly of products for the purpose of replacing key components or parts for upgrades or repairs;

3. (c)

   Repair Service / Information: information should be included in the user instructions or the manufacturer’s website to let the user know where to go to obtain professional repairs and servicing of the electronic display, including contact details as appropriate and the recommended manufacturer price of spare parts. During the guarantee period referred to in (e) this may be limited to the applicant’s Authorized Service Providers;

4. (d)

   Availability of spare parts: the applicant shall ensure that original or backwardly compatible spare parts (those mentioned in (a)(i) and those included under Annex II (D. Material efficiency requirements. Point 5. (A) Availability of spare parts) of Regulation (EU) 2019/2021, as a minimum) are publicly available for at least 8 years following the end of the model production;

5. (e)

   Commercial guarantee: without prejudice to the legal obligations of the seller under national law on legal and commercial guarantees, the applicant shall provide at no additional cost a minimum of a 3-year commercial guarantee during which time they shall ensure the goods are in conformity with the contract of sale. This guarantee shall include a service agreement with pick-up and return for cases where repair in not done on-site;

6. (f)

   Information on repair, spare parts and commercial guarantee shall be provided in accessible formats for persons with disabilities upon request, in accordance with the accessibility requirements in Directive (EU) 2019/882.

Assessment and verification : The applicant shall declare the compliance of the product with these requirements to the competent body. Additionally, the applicant shall provide:

1. (a)

   An exploded diagram showing how casing parts, chassis and electric/electronic assemblies are assembled in the product;

2. (b)

   A copy of the commercial guarantee;

3. (c)

   A copy of the repair manual;

4. (d)

   A copy of the user instructions;

5. (e)

   A public list of authorised dealers of spare parts.