# Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive) (repealed) EU Directive 2002/22 · adopted 7 March 2002 Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive) (repealed) ## Introductory text Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive) (repealed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Chapter I: SCOPE, AIMS AND DEFINITIONS ## 1 Subject-matter and scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Chapter II: UNIVERSAL SERVICE OBLIGATIONS INCLUDING SOCIAL OBLIGATIONS ## 3 Availability of universal service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 4 Provision of access at a fixed location and provision of telephone services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 5 Directory enquiry services and directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 6 Public pay telephones and other publics voice telephony access points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 7 Measures for disabled end-users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 8 Designation of undertakings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 9 Affordability of tariffs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 10 Control of expenditure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 11 Quality of service of designated undertakings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 12 Costing of universal service obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 13 Financing of universal service obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14 Transparency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 15 Review of the scope of universal service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Chapter III: REGULATORY CONTROLS ON UNDERTAKINGS WITH SIGNIFICANT MARKET POWER IN SPECIFIC RETAIL MARKETS ## 16 Review of obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 17 Regulatory controls on retail services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 18 Regulatory controls on the minimum set of leased lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 19 Carrier selection and carrier pre-selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Chapter IV: END-USER INTERESTS AND RIGHTS ## 20 Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 21 Transparency and publication of information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 22 Quality of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 23 Availability of services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 23a Ensuring equivalence in access and choice for disabled end-users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 24 Interoperability of consumer digital television equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 25 Telephone directory enquiry services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 26 Emergency services and the single European emergency call number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 27 European telephone access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 27a Harmonised numbers for harmonised services of social value, including the missing children hotline number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 28 Access to numbers and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 29 Provision of additional facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 30 Facilitating change of provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 31 ‘Must carry’ obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Chapter V: GENERAL AND FINAL PROVISIONS ## 32 Additional mandatory services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 33 Consultation with interested parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 34 Out-of-court dispute resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 35 Adaptation of annexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 36 Notification, monitoring and review procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 37 Committee procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 38 Transposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 39 Entry into force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 40 Addressees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex I: DESCRIPTION OF FACILITIES AND SERVICES REFERRED TO IN ARTICLE 10 (CONTROL OF EXPENDITURE), ARTICLE 29 (ADDITIONAL FACILITIES) AND ARTICLE 30 (FACILITATING CHANGE OF PROVIDER) ### Part A:: Facilities and services referred to in Article 10 ## (a) Itemised billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (b) Selective barring for outgoing calls or premium SMS or MMS, or, where technically feasible, other kinds of similar applications, free of charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (c) Pre-payment systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (d) Phased payment of connection fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (e) Non-payment of bills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (f) Tariff advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (g) Cost control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part B:: Facilities referred to in Article 29 ## (a) Tone dialling or DTMF (dual-tone multi-frequency operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## (b) Calling-line identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## C: Implementation of the number portability provisions referred to in Article 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex II: INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 21 ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex III QUALITY OF SERVICE PARAMETERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex IV: CALCULATING THE NET COST, IF ANY, OF UNIVERSAL SERVICE OBLIGATIONS AND ESTABLISHING ANY RECOVERY OR SHARING MECHANISM IN ACCORDANCE WITH ARTICLES 12 AND 13 ## A: Calculation of net cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## B: Recovery of any net costs of universal service obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex V PROCESS FOR REVIEWING THE SCOPE OF UNIVERSAL SERVICE IN ACCORDANCE WITH ARTICLE 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex VI: INTEROPERABILITY OF DIGITAL CONSUMER EQUIPMENT REFERRED TO IN ARTICLE 24 ## 1 Common scrambling algorithm and free-to-air reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 Interoperability for analogue and digital television sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Annex VII CONDITIONS FOR THE MINIMUM SET OF LEASED LINES REFERRED TO IN ARTICLE 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 1 Non discrimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 Cost orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3 Transparency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . --- Source: https://www.legislation.gov.uk/eudr/2002/22 (the official version) Page: https://openlegislation.uk/eu-directive-2002-22 Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.