# Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of consumer financial services and amending Council Directive 90/619/EEC and Directives 97/7/EC and 98/27/EC, Article 11: Sanctions

Extent: E+W+S+N.I.

Member States shall provide for appropriate sanctions in the event of the supplier's failure to comply with national provisions adopted pursuant to this Directive.
They may provide for this purpose in particular that the consumer may cancel the contract at any time, free of charge and without penalty.
These sanctions must be effective, proportional and dissuasive.

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Source: https://www.legislation.gov.uk/eudr/2002/65/article/11 (the official version)
Page: https://openlegislation.uk/eu-directive-2002-65/article-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.