{
  "url": "https://openlegislation.uk/eu-directive-2002-65/article-14",
  "json_url": "https://openlegislation.uk/eu-directive-2002-65/article-14.json",
  "legislation": "eudr/2002/65",
  "legislation_title": "Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of consumer financial services and amending Council Directive 90/619/EEC and Directives 97/7/EC and 98/27/EC",
  "legislation_url": "https://openlegislation.uk/eu-directive-2002-65",
  "path": "article/14",
  "kind": "article",
  "number": "14",
  "heading": "Out-of-court redress",
  "text": "1. Member States shall promote the setting up or development of adequate and effective out-of-court complaints and redress procedures for the settlement of consumer disputes concerning financial services provided at distance.\n2. Member States shall, in particular, encourage the bodies responsible for out-of-court settlement of disputes to cooperate in the resolution of cross-border disputes concerning financial services provided at distance.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudr/2002/65/article/14",
    "retrieved_at": "2026-11-01T15:22:55.663219+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}