{
  "url": "https://openlegislation.uk/eu-directive-2011-83",
  "json_url": "https://openlegislation.uk/eu-directive-2011-83.json",
  "id": "eudr/2011/83",
  "title": "Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (Text with EEA relevance)",
  "short_title": "Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council",
  "long_title": "Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (Text with EEA relevance)",
  "citation": "EU Directive 2011/83",
  "type": "eudr",
  "year": "2011",
  "number": "83",
  "version": "current",
  "date": "2011-10-25",
  "revised": false,
  "valid_from": null,
  "extent": "E+W+S+N.I.",
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/eu-directive-2011-83/introduction",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "chapter/I",
      "kind": "chapter",
      "number": "I",
      "heading": "SUBJECT MATTER, DEFINITIONS AND SCOPE",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/1",
      "kind": "article",
      "number": "1",
      "heading": "Subject matter",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-1",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/2",
      "kind": "article",
      "number": "2",
      "heading": "Definitions",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-2",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/3",
      "kind": "article",
      "number": "3",
      "heading": "Scope",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-3",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/4",
      "kind": "article",
      "number": "4",
      "heading": "Level of harmonisation",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-4",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "chapter/II",
      "kind": "chapter",
      "number": "II",
      "heading": "CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/5",
      "kind": "article",
      "number": "5",
      "heading": "Information requirements for contracts other than distance or off-premises contracts",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-5",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/II"
    },
    {
      "path": "chapter/III",
      "kind": "chapter",
      "number": "III",
      "heading": "CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/6",
      "kind": "article",
      "number": "6",
      "heading": "Information requirements for distance and off-premises contracts",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-6",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/7",
      "kind": "article",
      "number": "7",
      "heading": "Formal requirements for off-premises contracts",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-7",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/8",
      "kind": "article",
      "number": "8",
      "heading": "Formal requirements for distance contracts",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-8",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/9",
      "kind": "article",
      "number": "9",
      "heading": "Right of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-9",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/10",
      "kind": "article",
      "number": "10",
      "heading": "Omission of information on the right of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-10",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/11",
      "kind": "article",
      "number": "11",
      "heading": "Exercise of the right of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-11",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/12",
      "kind": "article",
      "number": "12",
      "heading": "Effects of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-12",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/13",
      "kind": "article",
      "number": "13",
      "heading": "Obligations of the trader in the event of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-13",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/14",
      "kind": "article",
      "number": "14",
      "heading": "Obligations of the consumer in the event of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-14",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/15",
      "kind": "article",
      "number": "15",
      "heading": "Effects of the exercise of the right of withdrawal on ancillary contracts",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-15",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/16",
      "kind": "article",
      "number": "16",
      "heading": "Exceptions from the right of withdrawal",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-16",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "chapter/IV",
      "kind": "chapter",
      "number": "IV",
      "heading": "OTHER CONSUMER RIGHTS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/17",
      "kind": "article",
      "number": "17",
      "heading": "Scope",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-17",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/18",
      "kind": "article",
      "number": "18",
      "heading": "Delivery",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-18",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/19",
      "kind": "article",
      "number": "19",
      "heading": "Fees for the use of means of payment",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-19",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/20",
      "kind": "article",
      "number": "20",
      "heading": "Passing of risk",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-20",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/21",
      "kind": "article",
      "number": "21",
      "heading": "Communication by telephone",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-21",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/22",
      "kind": "article",
      "number": "22",
      "heading": "Additional payments",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-22",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "chapter/V",
      "kind": "chapter",
      "number": "V",
      "heading": "GENERAL PROVISIONS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/23",
      "kind": "article",
      "number": "23",
      "heading": "Enforcement",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-23",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/24",
      "kind": "article",
      "number": "24",
      "heading": "Penalties",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-24",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/25",
      "kind": "article",
      "number": "25",
      "heading": "Imperative nature of the Directive",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-25",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/26",
      "kind": "article",
      "number": "26",
      "heading": "Information",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-26",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/27",
      "kind": "article",
      "number": "27",
      "heading": "Inertia selling",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-27",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/28",
      "kind": "article",
      "number": "28",
      "heading": "Transposition",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-28",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/29",
      "kind": "article",
      "number": "29",
      "heading": "Reporting requirements",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-29",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/30",
      "kind": "article",
      "number": "30",
      "heading": "Reporting by the Commission and review",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-30",
      "extent": "E+W+S+N.I.",
      "status": null,
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    },
    {
      "path": "chapter/VI",
      "kind": "chapter",
      "number": "VI",
      "heading": "FINAL PROVISIONS",
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      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/31",
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      "heading": "Repeals",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-31",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/VI"
    },
    {
      "path": "article/32",
      "kind": "article",
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      "heading": "Amendment to Directive 93/13/EEC",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-32",
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      "status": null,
      "parent": "chapter/VI"
    },
    {
      "path": "article/33",
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      "number": "33",
      "heading": "Amendment to Directive 1999/44/EC",
      "url": "https://openlegislation.uk/eu-directive-2011-83/article-33",
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    },
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      "path": "article/34",
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      "heading": "Entry into force",
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      "status": null,
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    },
    {
      "path": "article/35",
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      "heading": "Addressees",
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      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/VI"
    },
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    },
    {
      "path": "annex/I/division/A/division/1",
      "kind": "division",
      "number": null,
      "heading": "Right of withdrawal",
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      "heading": "Effects of withdrawal",
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      "status": null,
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    {
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      "heading": "Model withdrawal form",
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      "heading": null,
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      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    }
  ],
  "outstanding_effects": [],
  "made_under": [],
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  "changes_made_to_url": "https://openlegislation.uk/eu-directive-2011-83/changes.json",
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  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudr/2011/83",
    "retrieved_at": "2026-11-01T15:21:59.015936+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}