{
  "url": "https://openlegislation.uk/eu-directive-2013-11/article-16",
  "json_url": "https://openlegislation.uk/eu-directive-2013-11/article-16.json",
  "legislation": "eudr/2013/11",
  "legislation_title": "Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)",
  "legislation_url": "https://openlegislation.uk/eu-directive-2013-11",
  "path": "article/16",
  "kind": "article",
  "number": "16",
  "heading": "Cooperation and exchanges of experience between ADR entities",
  "text": "1. Member States shall ensure that ADR entities cooperate in the resolution of cross-border disputes and conduct regular exchanges of best practices as regards the settlement of both cross-border and domestic disputes.\n2. The Commission shall support and facilitate the networking of national ADR entities and the exchange and dissemination of their best practices and experiences.\n3. Where a network of ADR entities facilitating the resolution of cross-border disputes exists in a sector-specific area within the Union, Member States shall encourage ADR entities that deal with disputes in that area to become a member of that network.\n4. The Commission shall publish a list containing the names and contact details of the networks referred to in paragraph 3. The Commission shall, when necessary, update this list.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudr/2013/11/article/16",
    "retrieved_at": "2026-11-01T15:21:54.863558+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}