# Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR), Article 16: Cooperation and exchanges of experience between ADR entities

Extent: E+W+S+N.I.

1. Member States shall ensure that ADR entities cooperate in the resolution of cross-border disputes and conduct regular exchanges of best practices as regards the settlement of both cross-border and domestic disputes.
2. The Commission shall support and facilitate the networking of national ADR entities and the exchange and dissemination of their best practices and experiences.
3. Where a network of ADR entities facilitating the resolution of cross-border disputes exists in a sector-specific area within the Union, Member States shall encourage ADR entities that deal with disputes in that area to become a member of that network.
4. The Commission shall publish a list containing the names and contact details of the networks referred to in paragraph 3. The Commission shall, when necessary, update this list.

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Source: https://www.legislation.gov.uk/eudr/2013/11/article/16 (the official version)
Page: https://openlegislation.uk/eu-directive-2013-11/article-16
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.