{
  "url": "https://openlegislation.uk/eu-directive-2014-65/article-75",
  "json_url": "https://openlegislation.uk/eu-directive-2014-65/article-75.json",
  "legislation": "eudr/2014/65",
  "legislation_title": "Directive 2014/65/EU of the European Parliament and of the Council of 15 May 2014 on markets in financial instruments and amending Directive 2002/92/EC and Directive 2011/61/EU (recast) (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-directive-2014-65",
  "path": "article/75",
  "kind": "article",
  "number": "75",
  "heading": "Extra-judicial mechanism for consumers complaints",
  "text": "1. Member States shall ensure the setting-up of efficient and effective complaints and redress procedures for the out-of-court settlement of consumer disputes concerning the provision of investment and ancillary services provided by investment firms, using existing bodies where appropriate. Member States shall further ensure that all investment firms adhere to one or more such bodies implementing such complaint and redress procedures.\n2. Member States shall ensure that those bodies actively cooperate with their counterparts in other Member States in the resolution of cross-border disputes.\n3. The competent authorities shall notify ESMA of the complaint and redress procedures referred to in paragraph 1 which are available under its jurisdictions.\nESMA shall publish and keep up-to-date a list of all extra-judicial mechanisms on its website.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudr/2014/65/article/75",
    "retrieved_at": "2026-11-01T15:21:43.301993+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}