# Directive (EU) 2016/97 of the European Parliament and of the Council of 20 January 2016 on insurance distribution (recast) (Text with EEA relevance), Article 18: General information provided by the insurance intermediary or insurance undertaking

Extent: E+W+S+N.I.

Member States shall ensure that:
(a) in good time before the conclusion of an insurance contract, an insurance intermediary makes the following disclosures to customers:
(i) its identity and address and that it is an insurance intermediary;
(ii) whether it provides advice about the insurance products sold;
(iii) the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance intermediaries and about the out-of-court complaint and redress procedures referred to in Article 15;
(iv) the register in which it has been included and the means for verifying that it has been registered; and
(v) whether the intermediary is representing the customer or is acting for and on behalf of the insurance undertaking;
(b) in good time before the conclusion of an insurance contract, an insurance undertaking makes the following disclosures to customers:
(i) its identity and address and that it is an insurance undertaking;
(ii) whether it provides advice about the insurance products sold;
(iii) the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance undertakings and about the out-of-court complaint and redress procedures referred to in Article 15.

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Source: https://www.legislation.gov.uk/eudr/2016/97/article/18 (the official version)
Page: https://openlegislation.uk/eu-directive-2016-97/article-18
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.