# Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) (Text with EEA relevance), Division

Extent: E+W+S+N.I.

For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network
PARAMETER(Note 2)
DEFINITION
MEASUREMENT METHOD
Call set up time
ETSI EG 202 057
ETSI EG 202 057
Bill correctness complaints
ETSI EG 202 057
ETSI EG 202 057
Voice connection quality
ETSI EG 202 057
ETSI EG 202 057
Dropped call ratio
ETSI EG 202 057
ETSI EG 202 057
Unsuccessful call ratio
(Note 2)
ETSI EG 202 057
ETSI EG 202 057
Failure probability
Call signalling delays

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Source: https://www.legislation.gov.uk/eudr/2018/1972/annex/X/division/1/division/2 (the official version)
Page: https://openlegislation.uk/eu-directive-2018-1972/annex-X/division-1/division-2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.