# Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council as regards the better enforcement and modernisation of Union consumer protection rules (Text with EEA relevance), Article 5: Information on consumer rights

Extent: E+W+S+N.I.

The Commission shall ensure that citizens seeking information on their consumer rights or on out-of-court dispute resolution benefit from an online entry point, through the single digital gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Council, enabling them to:
(a) access up-to-date information about their Union consumer rights in a clear, understandable and easily accessible manner; and
(b) submit a complaint through the online dispute resolution platform established under Regulation (EU) No 524/2013 and to the competent centre of the European Consumer Centres Network, depending on the parties involved.

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Source: https://www.legislation.gov.uk/eudr/2019/2161/article/5 (the official version)
Page: https://openlegislation.uk/eu-directive-2019-2161/article-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.