{
  "url": "https://openlegislation.uk/eu-directive-2019-882/annex-II",
  "json_url": "https://openlegislation.uk/eu-directive-2019-882/annex-II.json",
  "legislation": "eudr/2019/882",
  "legislation_title": "Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-directive-2019-882",
  "path": "annex/II",
  "kind": "annex",
  "number": "II",
  "heading": null,
  "text": "INDICATIVE NON-BINDING EXAMPLES OF POSSIBLE SOLUTIONS THAT CONTRIBUTE TO MEETING THE ACCESSIBILITY REQUIREMENTS IN ANNEX I\nSECTION I:\nEXAMPLES RELATED TO GENERAL ACCESSIBILITY REQUIREMENTS FOR ALL PRODUCTS COVERED BY THIS DIRECTIVE IN ACCORDANCE WITH ARTICLE 2(1)\nREQUIREMENTS IN SECTION I OF ANNEX I\nEXAMPLES\n1.\nThe provision of information\n(a)\n(i)\nProviding visual and tactile information or visual and auditory information indicating the place where to introduce a card in a self-service terminal so that blind persons and deaf persons can use the terminal.\n(ii)\nUsing the same words in a consistent manner, or in a clear and logical structure, so that persons with intellectual disabilities can better understand it.\n(iii)\nProviding tactile relief format or sound in addition to a text warning so that blind persons can perceive it.\n(iv)\nAllowing that text can be read by persons who are visually impaired.\n(b)\n(i)\nProviding electronic files which can be read by a computer using screen readers so that blind persons can use the information.\n(ii)\nUsing the same words in a consistent manner, or in a clear and logical structure, so that persons with intellectual disabilities can better understand them.\n(iii)\nProviding subtitles when video instructions are provided.\n(iv)\nAllowing that the text can be read by persons who are visually impaired.\n(v)\nPrinting in Braille, so that a blind person can use them.\n(vi)\nAccompanying a diagram with a text description identifying the main elements or describing key actions.\n(vii)\nNo example provided\n(viii)\nNo example provided\n(ix)\nIncluding a socket and software in automated teller machines which will allow the plugging of a headphone which will receive the text on the screen in the form of sound.\n2.\nUser interface and functionality design\n(a)\nProviding instructions in the form of voice and text, or by incorporating tactile signs in a keypad, so that persons who are blind or hard of hearing can interact with the product.\n(b)\nOffering in a self-service terminal in addition to the spoken instructions, for example, instructions in the form of text or images so that deaf persons can also perform the action required\n(c)\nAllowing users to enlarge a text, to zoom in on a particular pictogram or to increase the contrast, so that persons who are visually impaired can perceive the information.\n(d)\nIn addition of giving a choice to press the green or the red button for selecting an option, providing in written on the buttons what the options are, in order to allow person who are colour blind to make the choice.\n(e)\nWhen a computer gives an error signal, providing a written text or an image indicating the error, so as to allow deaf persons to apprehend that an error is occurring.\n(f)\nAllowing for additional contrast in foreground images so that persons who have low vision can see them.\n(g)\nAllowing the user of a telephone to select the volume of the sound and reduce the interference with hearing aids so that persons who are hard of hearing can use the telephone.\n(h)\nMaking touch screen buttons bigger and well separated so that persons with tremor can press them.\n(i)\nEnsuring that buttons to be pressed do not require much force so that persons who have motor impairments can use them.\n(j)\nAvoiding flickering images so that persons who get seizures are not at risk.\n(k)\nAllowing the use of headphones when spoken information is provided by automated teller machines.\n(l)\nAs an alternative to fingerprint recognition, allowing users who cannot use their hands to select a password for locking and unlocking a phone.\n(m)\nEnsuring that the software reacts in a predictable way when a particular action is performed and providing enough time to enter a password so that is easy to use for persons with intellectual disabilities.\n(n)\nOffering a connection with a refreshable Braille display so that blind persons can use the computer.\n(o)\nExamples of sector-specific requirements\n(i)\nNo example provided\n(ii)\nNo example provided\n(iii)\nFirst indent\nProviding that a mobile phone should be able to handle real time text conversations so that persons who are hard of hearing can exchange information in an interactive way.\n(iii)\nFourth indent\nAllowing the simultaneous use of video to display sign language and text to write a message, so that two deaf persons can communicate with each other or with a hearing person.\n(iv)\nEnsuring that subtitles are transmitted through the set top box for their use by deaf persons.\n3.\nSupport services: No example provided\nSECTION II:\nEXAMPLES RELATED TO ACCESSIBILITY REQUIREMENTS FOR PRODUCTS IN ARTICLE 2(1), EXCEPT FOR THE SELF-SERVICE TERMINALS REFERRED TO IN ARTICLE 2(1)(b)\nREQUIREMENTS IN SECTION II OF ANNEX I\nEXAMPLES\nPackaging and instructions of products\n(a)\nIndicating in the packaging that the phone contains accessibility features for persons with disabilities.\n(b)\n(i)\nProviding electronic files which can be read by a computer using screen readers so that blind persons can use the information.\n(ii)\nUsing the same words in a consistent manner, or in a clear and logical structure, so that persons with intellectual disabilities can better understand it.\n(iii)\nProviding tactile relief format or sound when a text warning is present so that blind persons receive the warning.\n(iv)\nProviding that the text can be read by persons who are visually impaired.\n(v)\nPrinting in Braille, so that a blind person can read it.\n(vi)\nSupplementing a diagram with a text description identifying the main elements or describing key actions.\nSECTION III:\nEXAMPLES RELATED TO GENERAL ACCESSIBILITY REQUIREMENTS FOR ALL SERVICES COVERED BY THIS DIRECTIVE IN ACCORDANCE WITH ARTICLE 2(2)\nREQUIREMENTS IN SECTION III OF ANNEX I\nEXAMPLES\nThe provision of services\n(a)\nNo example provided\n(b)\n(i)\nProviding electronic files which can be read by a computer using screen readers so that blind persons can use the information.\n(ii)\nUsing the same words in a consistent manner or in a clear and logical structure so that persons with intellectual disabilities can better understand it.\n(iii)\nIncluding subtitles when a video with instructions is provided.\n(iv)\nProviding that a blind person can use a file by printing it in Braille.\n(v)\nProviding that the text can be read by persons who are visually impaired.\n(vi)\nSupplementing a diagram with a text description identifying the main elements or describing key actions.\n(vii)\nWhen a service provider offers a USB-key containing information about the service, providing that information is accessible.\n(c)\nProviding text description of pictures, making all functionality available from a keyboard, giving users enough time to read, making content appear and operate in a predictable way, and providing compatibility with assistive technologies, so that persons with diverse disabilities can read and interact with a website.\n(d)\nNo example provided\nSECTION IV:\nEXAMPLES RELATED TO ADDITIONAL ACCESSIBILITY REQUIREMENTS FOR SPECIFIC SERVICES\nREQUIREMENTS IN SECTION IV OF ANNEX I\nEXAMPLES\nSpecific services\n(a)\n(i)\nProviding that persons who are hard of hearing could write and receive text in an interactive manner and in real time.\n(ii)\nProviding that deaf persons can use sign language to communicate among themselves.\n(iii)\nProviding that a person who has speech and hearing impairments and chooses to use a combination of text, voice and video, knows that the communication is transmitted through the network to an emergency service.\n(b)\n(i)\nProviding that a blind person can select programmes on the television.\n(ii)\nSupporting the possibility to select, personalise and display ‘access services’ such as subtitles for deaf persons or persons who are hard of hearing, audio description, spoken subtitles and sign language interpretation, by providing means for effective wireless coupling to hearing technologies or by providing user controls to activate ‘access services’ for audiovisual media services at the same level of prominence as the primary media controls.\n(c)\n(i)\nNo example provided\n(ii)\nNo example provided\n(d)\nNo example provided\n(e)\n(i)\nMaking the identification dialogues on a screen readable by screen readers so that blind persons can use them.\n(ii)\nNo example provided\n(f)\n(i)\nProviding that a person with dyslexia can read and hear the text at the same time.\n(ii)\nEnabling synchronized text and audio output or by enabling a refreshable Braille transcript.\n(iii)\nProviding that a blind person can access the index or change chapters.\n(iv)\nNo example provided\n(v)\nEnsuring that information on their accessibility features is available in the electronic file so that persons with disabilities can be informed.\n(vi)\nEnsuring that there is no blocking, for example that technical protection measures, rights management information or interoperability issues do not prevent the text from being read aloud by the assistive devices, so that blind users can read the book.\n(g)\n(i)\nEnsuring that available information on the accessibility features of a product is not deleted.\n(ii)\nMaking the payment service user interface available by voice so that blind persons can make online purchases independently.\n(iii)\nMaking the identification dialogues on a screen readable by screen readers so that blind persons can use them.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eudr/2019/882/annex/II",
    "retrieved_at": "2026-11-01T15:21:26.852310+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}