Chapter III CONSUMER EMPOWERMENT AND PROTECTION

United Kingdom

1. 10Basic contractual rights
2. 11Entitlement to a dynamic electricity price contract
3. 12Right to switch and rules on switching-related fees
4. 13Aggregation contract
5. 14Comparison tools
6. 15Active customers
7. 16Citizen energy communities
8. 17Demand response through aggregation
9. 18Bills and billing information
10. 19Smart metering systems
11. 20Functionalities of smart metering systems
12. 21Entitlement to a smart meter
13. 22Conventional meters
14. 23Data management
15. 24Interoperability requirements and procedures for access to data
16. 25Single points of contact
17. 26Right to out-of-court dispute settlement
18. 27Universal service
19. 28Vulnerable customers
20. 29Energy poverty