# Commission Delegated Directive (EU) 2020/12 of 2 August 2019 supplementing Directive (EU) 2017/2397 of the European Parliament and of the Council as regards the standards for competences and corresponding knowledge and skills, for the practical examinations, for the approval of simulators and for medical fitness (Text with EEA relevance), Division 3.2

Extent: E+W+S+N.I.

The boatman shall be able to assist the management of the craft in providing services to passengers and provide direct assistance to disabled persons and persons with reduced mobility in accordance with the training requirements and instructions of Annex IV to Regulation (EU) No 1177/2010 of the European Parliament and of the Council.
The boatman shall be able to:
COLUMN 1 COMPETENCE
COLUMN 2 KNOWLEDGE AND SKILLS
1.
respect regulations and conventions regarding passenger transport;
1.. Knowledge of the applicable regulations and conventions regarding passenger transport.
2.. Ability to provide direct assistance to disabled persons and persons with reduced mobility in accordance with the training requirements and instructions of Annex IV to Regulation (EU) No 1177/2010.
2.
assist in safe movement of passengers when embarking and disembarking;
1.. Knowledge of procedures applying before and during embarkation and disembarkation of passengers.
2.. Ability to position and place the embarkation and disembarkation equipment and to apply safety measures.
3.
assist in supervising passengers during emergency situations;
1.. Knowledge of existing life-saving equipment for emergency situations, of procedures to follow in case of leakage, fire, person over board, evacuation including crisis and crowd management and of medical first aid on board vessel.
2.. Ability to assist in the case of leakage, fire, man over board, collision and evacuation including crisis and crowd management, to use life- saving equipment in emergency situations and to perform medical first aid on board vessel.
4.
communicate effectively with passengers.
1.. Knowledge of standardised communication phrases for evacuation of passengers in the case of emergency.
2.. Ability to use service-oriented behaviour and language.

---
Source: https://www.legislation.gov.uk/eudr/2020/12/annex/I/division/I/division/3/division/3.2 (the official version)
Page: https://openlegislation.uk/eu-directive-2020-12/annex-I/division-I/division-3/division-3.2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.