Division 3.3

United Kingdom

The boatmaster shall be able to plan and ensure safe transport of and care for passengers during the voyage including providing direct assistance to disabled persons and persons with reduced mobility in accordance with the training requirements and instructions of Annex IV to Regulation (EU) No 1177/2010.

The boatmaster shall be able to:

COLUMN 1 COMPETENCE	COLUMN 2 KNOWLEDGE AND SKILLS
1. understand relevant national, European and international regulations, codes and standards concerning the transportation of passengers;	1.. Knowledge of the applicable regulations and conventions regarding passenger transport. 2.. Ability to ensure safe embarking and disembarking of passengers and their care during the voyage, with special attention to persons needing assistance, and direct assistance to disabled persons and persons with reduced mobility in accordance with the training requirements and instructions of Annex IV to Regulation (EU) No 1177/2010. 3.. Ability to control proceedings in the case of leakage, fire, man over board, collision and evacuation, including crisis and crowd management.
2. arrange and monitor regular exercises on safety as laid down in the (safety) muster list in order to guarantee safe behaviour in potential situations of danger;	1.. Knowledge of responsibilities under international and national regulations affecting the safety of the vessel, passengers and crew. 2.. Ability to implement shipboard personnel management and training with respect to safety. 3.. Apply medical first aid on board vessel.
3. respect impacts on stability of the passenger vessel in relation to weight distribution of passengers, behaviour and communication with passengers;	1.. Knowledge of rules and regulations with regards to stability. 2.. Ability to apply relevant measures regarding the watertight integrity, including influence on trim and stability of passenger vessels. 3.. Knowledge of vessel’s design relating to trim and stability, and actions to be taken in the event of partial loss of intact buoyancy/damage stability of passenger vessels. 4.. Ability to use standardised communication phrases.
4. define and monitor on-board risk analysis of limited access for passengers as well as compile an effective on-board protection system in order to prevent unauthorised access;	1.. Knowledge of and compliance with the limitation of the number of passengers according to the passenger vessel certificate. 2.. Knowledge of safety and security systems preventing unauthorised access. 3.. Ability to organise watchkeeping (i.e. night watch) systems with respect to safety and security.
5. analyse reports given by passengers (i.e. unforeseen occurrences, defamation, vandalism) in order to react appropriately.	1.. Knowledge of passenger rights and complaints from passengers, and of risks connected to passenger transport for the environment. 2.. Ability to prevent environmental pollution by passengers and crew. 3.. Ability to handle complaints and conflict management. 4.. Ability to communicate with shipboard personnel and all interacting parties.