{
  "url": "https://openlegislation.uk/eu-regulation-2007-1371/annex-III",
  "json_url": "https://openlegislation.uk/eu-regulation-2007-1371/annex-III.json",
  "legislation": "eur/2007/1371",
  "legislation_title": "Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2007-1371",
  "path": "annex/III",
  "kind": "annex",
  "number": "III",
  "heading": "MINIMUM SERVICE QUALITY STANDARDS",
  "text": "Information and tickets\nPunctuality of services, and general principles to cope with disruptions to services\nCancellations of services\nCleanliness of rolling stock and station facilities (air quality in carriages, hygiene of sanitary facilities, etc.)\nCustomer satisfaction survey\nComplaint handling, refunds and compensation for non-compliance with service quality standards\nAssistance provided to disabled persons and persons with reduced mobility.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2007/1371/annex/III",
    "retrieved_at": "2026-11-01T14:52:35.234143+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}