# Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations, Annex III: MINIMUM SERVICE QUALITY STANDARDS

Extent: E+W+S+N.I.

Information and tickets
Punctuality of services, and general principles to cope with disruptions to services
Cancellations of services
Cleanliness of rolling stock and station facilities (air quality in carriages, hygiene of sanitary facilities, etc.)
Customer satisfaction survey
Complaint handling, refunds and compensation for non-compliance with service quality standards
Assistance provided to disabled persons and persons with reduced mobility.

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Source: https://www.legislation.gov.uk/eur/2007/1371/annex/III (the official version)
Page: https://openlegislation.uk/eu-regulation-2007-1371/annex-III
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.