{
  "url": "https://openlegislation.uk/eu-regulation-2007-1371/article-28",
  "json_url": "https://openlegislation.uk/eu-regulation-2007-1371/article-28.json",
  "legislation": "eur/2007/1371",
  "legislation_title": "Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2007-1371",
  "path": "article/28",
  "kind": "article",
  "number": "28",
  "heading": "Service quality standards",
  "text": "1. Railway undertakings shall define service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III.\n2. Railway undertakings shall monitor their own performance as reflected in the service quality standards. Railway undertakings shall each year publish a report on their service quality performance together with their annual report. The reports on service quality performance shall be published on the Internet website of the railway undertakings. ...",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Art. 28(2) omitted (31.12.2020) by virtue of The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 15; 2020 c. 1, Sch. 5 para. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2007/1371/article/28",
    "retrieved_at": "2026-11-01T14:52:35.234143+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}