# Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 (Text with EEA relevance), Division A: Disability-awareness training, including instructions

Extent: E+W+S+N.I.

Disability-awareness training, including instructions, includes:
awareness of and appropriate responses to passengers with physical, sensory (hearing and visual), hidden or learning disabilities, including how to distinguish between the different abilities of persons whose mobility, orientation or communication may be reduced,
barriers faced by disabled persons and persons with reduced mobility, including attitudinal, environmental/physical and organisational barriers,
recognised assistance dogs, including the role and the needs of an assistance dog,
dealing with unexpected occurrences,
interpersonal skills and methods of communication with people with hearing impairments, visual impairments or speech impairments and people with a learning disability,
general awareness of IMO guidelines relating to the Recommendation on the design and operation of passenger ships to respond to elderly and disabled persons’ needs.

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Source: https://www.legislation.gov.uk/eur/2010/1177/annex/IV/division/A (the official version)
Page: https://openlegislation.uk/eu-regulation-2010-1177/annex-IV/division-A
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.