# Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 (Text with EEA relevance), Article 25: Enforcement bodies

Extent: E+W+S+N.I.

1. Regulation 8 of the Merchant Shipping (Passengers' Rights) Regulations 2013 designates the body responsible for the enforcement of this Regulation.
2. Any passenger may submit a complaint about an alleged infringement of this Regulation to the body designated under regulation 8 of the Merchant Shipping (Passengers' Rights) Regulations 2013. That body must provide passengers with a substantiated reply to their complaint within a reasonable period of time, under the provisions in Article 24.
3. The passenger must, as a first step, submit the complaint covered by this Regulation to the carrier or terminal operator. The body designated under regulation 8 of the Merchant Shipping (Passengers' Rights) Regulations 2013 is the appeal body for complaints not resolved under Article 24.

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Source: https://www.legislation.gov.uk/eur/2010/1177/article/25 (the official version)
Page: https://openlegislation.uk/eu-regulation-2010-1177/article-25
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.