{
  "url": "https://openlegislation.uk/eu-regulation-2011-181",
  "json_url": "https://openlegislation.uk/eu-regulation-2011-181.json",
  "id": "eur/2011/181",
  "title": "Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)",
  "long_title": "Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)",
  "citation": "EU Regulation No 181/2011",
  "type": "eur",
  "year": "2011",
  "number": "181",
  "version": "current",
  "date": "2011-02-16",
  "revised": false,
  "valid_from": null,
  "extent": "E+W+S+N.I.",
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/introduction",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "chapter/I",
      "kind": "chapter",
      "number": "I",
      "heading": "GENERAL PROVISIONS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/1",
      "kind": "article",
      "number": "1",
      "heading": "Subject matter",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-1",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/2",
      "kind": "article",
      "number": "2",
      "heading": "Scope",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-2",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/3",
      "kind": "article",
      "number": "3",
      "heading": "Definitions",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-3",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/4",
      "kind": "article",
      "number": "4",
      "heading": "Tickets and non-discriminatory contract conditions",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-4",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/5",
      "kind": "article",
      "number": "5",
      "heading": "Other performing parties",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-5",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "article/6",
      "kind": "article",
      "number": "6",
      "heading": "Exclusion of waiver",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-6",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/I"
    },
    {
      "path": "chapter/II",
      "kind": "chapter",
      "number": "II",
      "heading": "COMPENSATION AND ASSISTANCE IN THE EVENT OF ACCIDENTS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/7",
      "kind": "article",
      "number": "7",
      "heading": "Death or personal injury to passengers and loss of or damage to luggage",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-7",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/II"
    },
    {
      "path": "article/8",
      "kind": "article",
      "number": "8",
      "heading": "Immediate practical needs of passengers",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-8",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/II"
    },
    {
      "path": "chapter/III",
      "kind": "chapter",
      "number": "III",
      "heading": "RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/9",
      "kind": "article",
      "number": "9",
      "heading": "Right to transport",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-9",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/10",
      "kind": "article",
      "number": "10",
      "heading": "Exceptions and special conditions",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-10",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/11",
      "kind": "article",
      "number": "11",
      "heading": "Accessibility and information",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-11",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/12",
      "kind": "article",
      "number": "12",
      "heading": "Designation of terminals",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-12",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/13",
      "kind": "article",
      "number": "13",
      "heading": "Right to assistance at designated terminals and on board buses and coaches",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-13",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/14",
      "kind": "article",
      "number": "14",
      "heading": "Conditions under which assistance is provided",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-14",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/15",
      "kind": "article",
      "number": "15",
      "heading": "Transmission of information to a third party",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-15",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/16",
      "kind": "article",
      "number": "16",
      "heading": "Training",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-16",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/17",
      "kind": "article",
      "number": "17",
      "heading": "Compensation in respect of wheelchairs and other mobility equipment",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-17",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/III"
    },
    {
      "path": "article/18",
      "kind": "article",
      "number": "18",
      "heading": "Exemptions",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-18",
      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "chapter/III"
    },
    {
      "path": "chapter/IV",
      "kind": "chapter",
      "number": "IV",
      "heading": "PASSENGER RIGHTS IN THE EVENT OF CANCELLATION OR DELAY",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/19",
      "kind": "article",
      "number": "19",
      "heading": "Continuation, re-routing and reimbursement",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-19",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/20",
      "kind": "article",
      "number": "20",
      "heading": "Information",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-20",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/21",
      "kind": "article",
      "number": "21",
      "heading": "Assistance in case of cancelled or delayed departures",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-21",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/22",
      "kind": "article",
      "number": "22",
      "heading": "Further claims",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-22",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "article/23",
      "kind": "article",
      "number": "23",
      "heading": "Exemptions",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-23",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/IV"
    },
    {
      "path": "chapter/V",
      "kind": "chapter",
      "number": "V",
      "heading": "GENERAL RULES ON INFORMATION AND COMPLAINTS",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/24",
      "kind": "article",
      "number": "24",
      "heading": "Right to travel information",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-24",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/25",
      "kind": "article",
      "number": "25",
      "heading": "Information on passenger rights",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-25",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/26",
      "kind": "article",
      "number": "26",
      "heading": "Complaints",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-26",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "article/27",
      "kind": "article",
      "number": "27",
      "heading": "Submission of complaints",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-27",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/V"
    },
    {
      "path": "chapter/VI",
      "kind": "chapter",
      "number": "VI",
      "heading": "ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/28",
      "kind": "article",
      "number": "28",
      "heading": "National enforcement bodies",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-28",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/VI"
    },
    {
      "path": "article/29",
      "kind": "article",
      "number": "29",
      "heading": "Report on enforcement",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-29",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/VI"
    },
    {
      "path": "article/30",
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      "number": "30",
      "heading": "Cooperation between enforcement bodies",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-30",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "chapter/VI"
    },
    {
      "path": "article/31",
      "kind": "article",
      "number": "31",
      "heading": "Penalties",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-31",
      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "chapter/VI"
    },
    {
      "path": "chapter/VII",
      "kind": "chapter",
      "number": "VII",
      "heading": "FINAL PROVISIONS",
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      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "article/32",
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      "heading": "Report",
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      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "chapter/VII"
    },
    {
      "path": "article/33",
      "kind": "article",
      "number": "33",
      "heading": "Amendment to Regulation (EC) No 2006/2004",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/article-33",
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      "status": null,
      "parent": "chapter/VII"
    },
    {
      "path": "article/34",
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      "number": "34",
      "heading": "Entry into force",
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      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "chapter/VII"
    },
    {
      "path": "signature",
      "kind": "signature",
      "number": null,
      "heading": "Signature",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/signature",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "annex/I",
      "kind": "annex",
      "number": "I",
      "heading": "ASSISTANCE PROVIDED TO DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "annex/I/division/a",
      "kind": "division",
      "number": "(a)",
      "heading": "Assistance at designated terminals",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/annex-I/division-a",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "annex/I"
    },
    {
      "path": "annex/I/division/b",
      "kind": "division",
      "number": "(b)",
      "heading": "Assistance on board",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/annex-I/division-b",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "annex/I"
    },
    {
      "path": "annex/II",
      "kind": "annex",
      "number": "II",
      "heading": "DISABILITY-RELATED TRAINING",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "annex/II/division/a",
      "kind": "division",
      "number": "(a)",
      "heading": "Disability-awareness training",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/annex-II/division-a",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "annex/II"
    },
    {
      "path": "annex/II/division/b",
      "kind": "division",
      "number": "(b)",
      "heading": "Disability-assistance training",
      "url": "https://openlegislation.uk/eu-regulation-2011-181/annex-II/division-b",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "annex/II"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2011/181",
    "retrieved_at": "2026-10-30T15:10:15.437154+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}