# Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance), Division (a): Assistance at designated terminals

Extent: E+W+S+N.I.

Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:
communicate their arrival at the terminal and their request for assistance at designated points,
move from the designated point to the check-in counter, waiting room and embarkation area,
board the vehicle, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,
load their luggage,
retrieve their luggage,
alight from the vehicle,
carry a recognised assistance dog on board a bus or coach,
proceed to the seat;

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Source: https://www.legislation.gov.uk/eur/2011/181/annex/I/division/a (the official version)
Page: https://openlegislation.uk/eu-regulation-2011-181/annex-I/division-a
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.