# Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance), Division (a): Disability-awareness training

Extent: E+W+S+N.I.

Training of staff that deal directly with the travelling public includes:
awareness of and appropriate responses to passengers with physical, sensory (hearing and visual), hidden or learning disabilities, including how to distinguish between the different abilities of persons whose mobility, orientation, or communication may be reduced,
barriers faced by disabled persons and persons with reduced mobility, including attitudinal, environmental/physical and organisational barriers,
recognised assistance dogs, including the role and the needs of an assistance dog,
dealing with unexpected occurrences,
interpersonal skills and methods of communication with deaf people and people with hearing impairments, people with visual impairments, people with speech impairments, and people with a learning disability,
how to handle wheelchairs and other mobility aids carefully so as to avoid damage (if any, for all staff who are responsible for luggage handling);

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Source: https://www.legislation.gov.uk/eur/2011/181/annex/II/division/a (the official version)
Page: https://openlegislation.uk/eu-regulation-2011-181/annex-II/division-a
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.