{
  "url": "https://openlegislation.uk/eu-regulation-2011-181/annex-II/division-b",
  "json_url": "https://openlegislation.uk/eu-regulation-2011-181/annex-II/division-b.json",
  "legislation": "eur/2011/181",
  "legislation_title": "Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2011-181",
  "path": "annex/II/division/b",
  "kind": "division",
  "number": "(b)",
  "heading": "Disability-assistance training",
  "text": "Training of staff directly assisting disabled persons and persons with reduced mobility includes:\nhow to help wheelchair users make transfers into and out of a wheelchair,\nskills for providing assistance to disabled persons and persons with reduced mobility travelling with a recognised assistance dog, including the role and the needs of those dogs,\ntechniques for escorting visually impaired passengers and for the handling and carriage of recognised assistance dogs,\nan understanding of the types of equipment which can assist disabled persons and persons with reduced mobility and a knowledge of how to handle such an equipment,\nthe use of boarding and alighting assistance equipment used and knowledge of the appropriate boarding and alighting assistance procedures that safeguard the safety and dignity of disabled persons and persons with reduced mobility,\nunderstanding of the need for reliable and professional assistance. Also awareness of the potential of certain disabled passengers to experience feelings of vulnerability during travel because of their dependence on the assistance provided,\na knowledge of first aid.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2011/181/annex/II/division/b",
    "retrieved_at": "2026-11-01T14:50:17.600185+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}