{
  "url": "https://openlegislation.uk/eu-regulation-2011-181/article-16",
  "json_url": "https://openlegislation.uk/eu-regulation-2011-181/article-16.json",
  "legislation": "eur/2011/181",
  "legislation_title": "Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2011-181",
  "path": "article/16",
  "kind": "article",
  "number": "16",
  "heading": "Training",
  "text": "1. Carriers and, where appropriate, terminal managing bodies shall establish disability-related training procedures, including instructions, and ensure that:\n(a) their personnel, other than drivers, including those employed by any other performing party, providing direct assistance to disabled persons and persons with reduced mobility are trained or instructed as described in parts (a) and (b) of Annex II; and\n(b) their personnel, including drivers, who deal directly with the travelling public or with issues related to the travelling public, are trained or instructed as described in part (a) of Annex II —\n(i) as described in part (a) of Annex II, and\n(ii) in relation to local services, as described in part (b) of Annex II.\n1A. Carriers and terminal managing bodies must ensure that the requirements of paragraph 1 have been completed within the past five years in relation to any of their personnel who fall within point (a) or (b) of that paragraph in relation to local services.\n2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Art. 16(1)(b) substituted (E.W.S.) (5.8.2026) by Bus Services Act 2025 (c. 24), ss. 35(4)(a), 41(5); S.I. 2026/834, reg. 2(g) (with regs. 3, 4)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Art. 16(1A) inserted (E.W.S.) (5.8.2026) by Bus Services Act 2025 (c. 24), ss. 35(4)(b), 41(5); S.I. 2026/834, reg. 2(g) (with regs. 3, 4)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Art. 16(2) omitted (31.12.2020) by virtue of The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(11); 2020 c. 1, Sch. 5 para. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2011/181/article/16",
    "retrieved_at": "2026-11-01T14:50:17.600185+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}