# Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance), Article 26: Complaints

Extent: E+W+S+N.I.

Carriers shall set up or have in place a complaint handling mechanism for the rights and obligations set out in this Regulation.

---
Source: https://www.legislation.gov.uk/eur/2011/181/article/26 (the official version)
Page: https://openlegislation.uk/eu-regulation-2011-181/article-26
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.