{
  "url": "https://openlegislation.uk/eu-regulation-2011-181/article-28",
  "json_url": "https://openlegislation.uk/eu-regulation-2011-181/article-28.json",
  "legislation": "eur/2011/181",
  "legislation_title": "Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2011-181",
  "path": "article/28",
  "kind": "article",
  "number": "28",
  "heading": "National enforcement bodies",
  "text": "1. ... A designated enforcement body shall take the measures necessary to ensure compliance with this Regulation.\nEach body shall, in its organisation, funding decisions, legal structure and decision making, be independent of carriers, tour operators and terminal managing bodies.\n2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\n3. Any passenger may submit a complaint, in accordance with any applicable law (other than this Regulation) to the appropriate designated enforcement body or designated complaints body, about an alleged infringement of this Regulation.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Art. 28(1) omitted (31.12.2020) by virtue of The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(16)(a)(i); 2020 c. 1, Sch. 5 para. 1(1)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in Art. 28(1) substituted (31.12.2020) by The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(16)(a)(ii); 2020 c. 1, Sch. 5 para. 1(1)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Art. 28(2) omitted (31.12.2020) by virtue of The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(16)(b); 2020 c. 1, Sch. 5 para. 1(1)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Art. 28(3) substituted (31.12.2020) by The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(16)(c); 2020 c. 1, Sch. 5 para. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2011/181/article/28",
    "retrieved_at": "2026-11-01T14:50:17.600185+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}