# Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance), Article 28: National enforcement bodies

Extent: E+W+S+N.I.

1. ... A designated enforcement body shall take the measures necessary to ensure compliance with this Regulation.
Each body shall, in its organisation, funding decisions, legal structure and decision making, be independent of carriers, tour operators and terminal managing bodies.
2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Any passenger may submit a complaint, in accordance with any applicable law (other than this Regulation) to the appropriate designated enforcement body or designated complaints body, about an alleged infringement of this Regulation.

---
Source: https://www.legislation.gov.uk/eur/2011/181/article/28 (the official version)
Page: https://openlegislation.uk/eu-regulation-2011-181/article-28
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.