# Commission Regulation (EU) No 965/2012 of 5 October 2012 laying down technical requirements and administrative procedures related to air operations pursuant to Regulation (EC) No 216/2008 of the European Parliament and of the Council, Division (d): The operator conversion training programme for each aircraft type to be operated shall:

Extent: E+W+S+N.I.

(1)involve training and practice on a representative training device or on the actual aircraft;
(2)include training in the operator’s standard operating procedures for cabin crew members to be first assigned to duties by the operator;
(3)cover at least the following operator specific training elements as relevant to the aircraft type to be operated:
(i)description of the cabin configuration;
(ii)location, removal and use of all portable safety and emergency equipment carried on-board;
(iii)all normal and emergency procedures;
(iv)passenger handling and crowd control;
(v)fire and smoke training including the use of all related fire-fighting and protective equipment representative of that carried on-board;
(vi)evacuation procedures;
(vii)pilot incapacitation procedures;
(viii)applicable security requirements and procedures;
(ix)crew resource management.

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Source: https://www.legislation.gov.uk/eur/2012/965/annex/III/division/subpart+cc/division/section+1/division/orocc125/division/d (the official version)
Page: https://openlegislation.uk/eu-regulation-2012-965/annex-III/division-subpart+cc/division-section+1/division-orocc125/division-d
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.